Career Academy of Training, LLC Student Complaint Policy
Student Rights & Complaint Procedures
Career Academy of Training, LLC is fully approved by the Texas Workforce Commission (TWC). Our TWC-assigned school number is S 5320. All programs are also approved by Texas Health and Human Services.
Filing a Complaint
If you have concerns about the school or any of its programs:
- Follow the grievance process outlined in the school catalog.
- The school ensures that all students receive a copy of the grievance procedures.
If you were not provided this information, please inform school management.
If you are dissatisfied with the school’s response or cannot file a complaint with the school, you may submit a formal complaint to TWC or other relevant agencies/accreditors.
For more information on filing a complaint with TWC, visit their website:
Career Academy of Training, LLC Refund Policy
Cancellation & Refund Policy
Career Academy of Training, LLC follows the Texas Workforce Commission (TWC) Career Schools and Colleges guidelines for cancellations and refunds.
Cancellation Policy
- Full Refund: Students who cancel within 72 hours (excluding weekends and holidays) of signing the enrollment contract are entitled to a full refund.
- Early Class Cancellation: Students who cancel within their first three scheduled class days are eligible for a full refund, minus up to $100 administrative fees and any necessary costs for materials used.
Refund Policy
- Refunds are based on the scheduled course hours attended through the last date of attendance. Leaves, suspensions, and school holidays are not counted.
- The effective date of termination for refund purposes is the earliest of:
- Last day of attendance if terminated by the school
- Date the school receives written notice from the student
- Ten school days after the last day of attendance
- For students who do not enter the program after the cancellation period, up to $100 in administrative fees may be retained.
- For students who withdraw or are terminated after the cancellation period, refunds are calculated on a pro rata basis: the portion of tuition, fees, and charges for hours not yet attended, up to 75% completion. No refund is due after 75% of the program is completed.
- Refunds for books, tools, or supplies are handled separately. Costs for items required for the portion of the program attended may be retained; unused items must be refunded.
- Students withdrawing after 75% completion for non-academic reasons may receive a grade of Incomplete and re-enroll within 12 months without additional tuition for the portion not completed.
- Full refunds are due if:
- The student is not accepted into the school
- The course is discontinued by the school
- Enrollment was based on misrepresentation by the school
Refunds for Military Service
Students called to active military duty may choose:
- Pro rata refund for tuition/fees for the portion not completed
- Grade of “withdrawn-military” with the right to re-enroll within one year without additional tuition
- Assignment of a final grade if 90% of coursework was completed and mastery of the material demonstrated
Refund Timeline
- All refunds will be processed within 60 days of the effective date of termination.